Same day service has to be text or called in by 9:00am in order to get it back by 4:00pm the same day. If you have a repair or reline scheduled ahead of time, please let us know in advance so we can schedule it, as our same day services tend to reach a maximum and will need to be rescheduled for the next day.

We will always send a paper invoice with each lab case. If you would like invoices emailed as well, please let us know.

Statements are emailed by the 5^th of every month via our internal system, Evident. Please check your spam if you have not received your statement.

Payment is due 30 days from billing date. Please Note: balances over 30 days will be subject to a finance charge of 2% per month. This has an equivalent rate of 26.824% APR.

You may call in with a one-time credit card payment, keep a card on file to be ran at the time of statement release, or send a check via mail.

In order for us to consider remaking a case at no charge or to offer a refund, we require ALL items be returned for evaluation. If you keep the original item to be used as a temporary, please notate that on the lab slip. If all of the original items are not received, we will not offer credit for the case.

Prices, terms, and conditions of manufacturing and sale are subject to change without notice.